where family values meet exceptional service
ABOUT US
a unique perspective
WHO WE ARE
For over three decades, Elite has been a trusted presence in Queenstown, New Zealand catering to Clients throughout the country. We are Phil and Paula Smyth, a husband and wife duo, leading this second generation family-owned and operated business, providing an unparalleled luxury service. A formidable team making waves in Queenstown with a distinctive mix of industry expertise, fresh perspectives, creative innovation, and meticulous attention to detail. Our priority is delivering exceptional service that leaves a lasting impression on every Client we have the privilege to serve.
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Our Mission is at the core of everything we do. We are committed to delivering quality in every aspect of our service, from the moment our Clients reach out to us until long after their journey with us has ended. This unwavering dedication is what defines Elite and sets us apart from the rest.
When you choose Elite, you can trust that you are in the hands of professionals who genuinely care about your experience. We are here to make your time in New Zealand truly extraordinary, and we look forward to welcoming you into the Elite family.
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We couldn't have asked for a better Tour Guide and company. Phil was professional, friendly, kind, and extremely helpful with our three little kiddies, who are all under the age of five! We highly recommend Elite's services!
- The Chung Family
Guided by - Phil
We are a family with four children between the ages of six and twelve and we had the most incredible holiday in Queenstown under the expert guidance of Judy from Elite & Personal Tours.
- The Creswell Family
Guided by - Judy
Everything was done with great care and we certainly felt that Elite & Personal Tours really made our trip a great success. We would warmly recommend their servcies to anyone seeking to travel in New Zealand.
- Rick and Carol Dowden
Guided by - Phil
true essence to customer excellence
OUR MISSION
beyond the ordinary
We constantly seek new ways to improve and innovate, and strive to create safe, unique, and enriching experiences that leave a lasting impression on our Clients​
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understanding
We measure our success on our ability to personalise our services. By understanding individual needs and desires, we ensure our Clients feel valued and cared for
opportunity
We are passionate about giving our Clients every opportunity to discover and explore
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service excellence
We prioritise exceptional service with attention to detail, professionalism, and a genuine desire to exceed our Clients expectations, while continuing to improve the quality of our services