PRIVACY POLICY

Elite & Personal Tours is committed to ensuring your personal information is protected.  We appreciate that you may have concerns about your privacy and about the confidentiality and security of information we may collect about you.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way.  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

We also collect personally identifiable information including:

  • Name;

  • Contact phone;

  • Email;

  • Date of birth;

  • Passport details;

  • Payment details including credit card information;

  • Dietary requirements;

  • Medical information including allergies and medications;

  • Emergency contact details;

  • Comments;

  • Feedback;

  • Product reviews;

  • Recommendations;

  • Other information you choose to supply to us.

How do we collect information?

When you send us a message or conduct a transaction on our website, as part of the process, we collect personal information you give us, such as your name, email address and any other information you choose to supply to us, and it is stored in a cloud based database app linked to our website.  Your personal information will be used for the specific reasons stated below only.

Why do we collect personal information?

We collect such non-personal and personal information for the following purposes:

  • To provide and operate the Services;

  • To provide our users with ongoing customer assistance and technical support;

  • To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our respective services;

  • To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose your personal information?

Elite & Personal Tours website is hosted on the Wix.com platform.  Wix.com provides us with the online platform that allows us to sell our services to you.  Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We do not sell, rent, loan, trade or lease personal information stored in our database to any third parties. We may disclose the personal information, other information or data we collect from you if:

  • You give us your consent;

  • You would reasonably expect us to disclose it for another purpose, and that other purpose is related to the purpose specified to you at the time of collection;

  • To perform/book activities/services for/on your behalf.

We obtain medical information to ensure we are informed of your health limitations, and to ensure we are prepared in the event of an emergency.  Your health, safety and welfare are our number one priority!

How do we communicate with site visitors?

We may contact you to notify you regarding your query, to resolve a dispute, to collect monies owed, to poll your opinions through surveys or questionnaires, to send updates about us, or as otherwise necessary to contact you to enforce our User Agreement, applicable legislation, and any agreement we may have with you.  For these purposes we may contact you via email, telephone and text message.

How you can withdraw your consent

If you don't want us to process your data anymore, please contact us at info@eptours.co.nz or by mail addressed to: Elite & Personal Tours, PO Box 57, Arrowtown, Central Otago 9351, New Zealand.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon posting to our website.  If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use/or disclose it.

Questions and contact information

We take the privacy of your information seriously and it is important that you understand how we manage your personal information. If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@eptours.co.nz or by mail addressed to: Elite & Personal Tours, PO Box 57, Arrowtown, Central Otago 9351, New Zealand.

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PO Box 57 

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Central Otago 9351

New Zealand

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